pka92 Privacy Policy

This Privacy Policy ("Policy") is issued by pka92, operating at pka92.net ("pka92", "we", "us", "our"). It describes how we collect, use, store, share, and protect the personal data of all individuals who access or use the pka92 online casino and sports betting platform, including players from Pakistan, Karachi, Lahore, Islamabad, Faisalabad, and all other regions where the platform is accessible.

This Policy applies to all personal data collected through the pka92 website, mobile-optimised interface, customer support channels, and payment processing systems. By registering a pka92 account or using any part of the pka92 service, you acknowledge that you have read and understood this Privacy Policy and consent to the data practices described herein.

This Privacy Policy should be read alongside the pka92 Terms & Conditions and Responsible Gaming Policy, which together form the complete agreement governing your use of the pka92 platform.

pka92 collects only the personal data that is necessary for the lawful operation of our platform and the delivery of our services. The categories of personal data we collect are set out in the table below.

pka92 collects personal data through the following means:

The majority of data we hold about you is provided directly by you during the following interactions with pka92:

• Completing the account registration form;
• Submitting KYC verification documents;
• Making deposits or requesting withdrawals;
• Contacting pka92 support via live chat, email, or support ticket;
• Completing surveys, feedback forms, or promotional entry forms;
• Updating your account profile or communication preferences.

When you access and use the pka92 platform, certain technical and usage data is collected automatically through server logs, session tracking software, and cookies. This includes your IP address, device identifiers, browser configuration, pages visited, game sessions initiated, and time spent on various platform features. This data is collected to ensure platform security and improve the player experience.

pka92 may receive data about you from the following categories of third-party partners in the ordinary course of operating the platform:

• Payment processors (JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, SadaPay): Transaction confirmation data and payment method verification results;
• KYC verification providers: Identity verification results and document authenticity assessments;
• Fraud prevention services: Risk scoring data and behavioural analytics to protect the platform and its players;
• Game providers: Game session data and round-level outcomes for dispute resolution and responsible gaming monitoring.

pka92 processes your personal data only for specified, explicit, and legitimate purposes. We do not use your data in ways that are incompatible with the purposes listed below:

• Account registration and management: Creating and maintaining your pka92 player account, including authentication, profile management, and account security;
• Identity and age verification: Confirming that you are at least 21 years of age and that your identity matches the information provided at registration, as required by our operating standards;
• Payment processing: Processing deposits via JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, SadaPay, and USDT TRC20, and processing withdrawal requests to verified payment methods;
• Fraud and AML compliance: Detecting, investigating, and preventing fraudulent activity, money laundering, bonus abuse, and other prohibited conduct on the platform;
• Customer support: Responding to your queries, resolving disputes, and providing account assistance in both English and Urdu;
• Responsible gaming monitoring: Identifying indicators of problem gambling behaviour and applying appropriate safeguards including deposit limits, session alerts, and self-exclusion where required;
• Platform improvement: Analysing usage patterns to improve platform performance, game selection, and user experience for Pakistani and international players;
• Marketing communications: Sending promotional emails, SMS, and push notifications where you have provided explicit consent. You may withdraw this consent at any time from your account settings;
• Legal compliance: Meeting obligations under applicable laws including anti-money laundering regulations, data retention laws, and regulatory reporting requirements.

For players in jurisdictions covered by data protection legislation, pka92 relies on the following legal bases for processing personal data:

• Contractual necessity: Processing required to fulfil our obligations under the pka92 Terms & Conditions — including account management, payment processing, and KYC verification — is necessary for the performance of our contract with you;
• Legal obligation: Certain processing activities — including identity verification, transaction record-keeping, and AML reporting — are required by applicable law and regulation;
• Legitimate interests: Platform security, fraud prevention, responsible gaming monitoring, and platform improvement activities are conducted on the basis of pka92's legitimate interests in operating a secure and compliant gaming platform, balanced against your rights as a data subject;
• Consent: Marketing communications and non-essential cookie placement are conducted only where you have provided clear, informed, and freely-given consent. You may withdraw consent at any time without affecting the lawfulness of processing already carried out.

pka92 does not sell your personal data to any third party. We share your data only with the following categories of recipients, and only to the extent necessary for each stated purpose:

pka92 engages third-party service providers to help operate and maintain the platform. All service providers are contractually required to process your data only on pka92's instructions, to implement appropriate security measures, and to refrain from using your data for their own purposes. Categories of service provider include: cloud hosting and infrastructure providers; KYC and identity verification platforms; payment gateway operators (JazzCash, EasyPaisa, bank partners); fraud detection and risk management services; game software providers; and customer support platform operators.

pka92 may disclose personal data to law enforcement agencies, regulatory bodies, or courts where required to do so by applicable law, legal process, or binding regulatory instruction. We will notify you of any such disclosure where legally permitted to do so.

In the event that pka92 undergoes a merger, acquisition, or sale of assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and your rights in relation to your data will be preserved under the successor entity's privacy policy.

pka92 uses cookies and similar tracking technologies to operate the platform, maintain session state, detect fraud, and — where consent is given — to personalise your experience and serve relevant promotions. The types of cookies used by pka92 are as follows:

• Strictly necessary cookies: These cookies are essential to the operation of the pka92 platform and cannot be disabled. They include session authentication cookies, security tokens, and load balancing identifiers. No consent is required for strictly necessary cookies;
• Functional cookies: These cookies remember your preferences — such as language settings and display options — to improve your experience on the platform. They do not track behaviour across third-party sites;
• Analytics cookies: With your consent, pka92 uses anonymised analytics cookies to understand how players navigate the platform and which features are most used. This data informs platform improvement decisions;
• Marketing cookies: Where you have consented, marketing cookies track your interaction with pka92 promotional content and enable personalised bonus offers and game recommendations within the pka92 platform only. pka92 does not use cross-site tracking cookies for third-party advertising.

You can manage your cookie preferences from your browser settings at any time. Disabling non-essential cookies will not affect your ability to access your account, deposit funds, or play games on pka92.

pka92 retains your personal data only for as long as necessary to fulfil the purposes for which it was collected or as required by applicable law. The following retention periods apply:

• Account and identity data: Retained for the duration of your active account plus 5 years following account closure, as required for AML and regulatory compliance;
• Transaction and financial data: Retained for 7 years from the date of each transaction in accordance with standard financial record-keeping requirements;
• KYC documents: Retained for 5 years following account closure or the date of last transaction, whichever is later;
• Customer support communications: Retained for 3 years from the date of the interaction;
• Technical and usage data: Retained for 13 months in identifiable form, then anonymised or deleted;
• Marketing consent records: Retained for 3 years from the date of last consent action (opt-in or opt-out).

Where data is no longer required, pka92 permanently deletes or irreversibly anonymises it in a manner that ensures it cannot be reconstructed. Anonymised, aggregated data (from which no individual can be identified) may be retained indefinitely for statistical and operational analysis.

As a pka92 player, you hold the following rights in relation to your personal data. To exercise any of these rights, contact [email protected] with the subject line "Data Rights Request". pka92 will respond within 30 calendar days.

pka92 implements a layered, defence-in-depth security architecture to protect all player personal data against unauthorised access, disclosure, alteration, and destruction. Our security measures include:

• Transport encryption: All data in transit is encrypted using TLS 1.3. Older, insecure protocol versions (TLS 1.0, TLS 1.1, SSL) are disabled on all pka92 infrastructure;
• Storage encryption: All data at rest — including database records, KYC document stores, and backup archives — is encrypted using AES-256;
• Access controls: Access to systems containing personal data is restricted to authorised pka92 personnel on a strict need-to-know basis, enforced with multi-factor authentication and role-based access controls;
• Infrastructure security: pka92 servers are hosted in ISO 27001-aligned data centres with physical security controls, redundant power, and network segmentation to prevent lateral movement in the event of a breach;
• Penetration testing: Independent security specialists conduct penetration testing and vulnerability assessments on pka92 infrastructure on a regular basis. Critical vulnerabilities are remediated within 24 hours of discovery;
• Incident response: pka92 maintains a documented data breach response plan. In the event of a breach affecting your personal data, you will be notified within 72 hours of pka92 becoming aware, along with details of what data was affected and what steps have been taken.

pka92 operates globally and may transfer your personal data to servers, service providers, or processing facilities located outside your country of residence. Where personal data is transferred internationally, pka92 ensures that appropriate safeguards are in place to protect your data to the same standard as required in your home jurisdiction.

Safeguards for international transfers include: standard contractual clauses approved by competent data protection authorities; binding corporate rules where applicable; adequacy decisions covering the destination country; and equivalent technical and organisational security measures to those applied within pka92's primary infrastructure.

For Pakistani players, please note that your data may be processed on servers located outside Pakistan. By using pka92 and accepting this Privacy Policy, you consent to such international transfers where they are necessary for the operation of the platform and delivery of our services to you.

Parents and guardians who believe that a minor may have registered with pka92 using false age information should contact [email protected] immediately. pka92 will investigate all such reports and take appropriate action as a matter of priority.

The pka92 platform may contain links to third-party websites, game provider portals, or informational resources operated by parties other than pka92. These links are provided for convenience only. pka92 is not responsible for the privacy practices or content of any third-party website. This Privacy Policy applies solely to data collected through pka92-operated services.

We encourage you to review the privacy policy of any external website before providing them with personal information. pka92 cannot control and is not responsible for the privacy practices of third-party sites linked from our platform.

pka92 reserves the right to update, amend, or replace this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or operational requirements. Material changes to this Policy will be communicated to registered players via email notification and a prominent banner on the pka92 platform at least 14 days before the updated Policy takes effect.

The "Effective Date" displayed at the top of this document indicates when the current version came into force. Minor changes — including corrections to typographical errors, clarifications that do not alter the substance of any provision, and updates required by regulatory changes — may take effect immediately without advance notice.

Your continued use of the pka92 platform after the effective date of any updated Privacy Policy constitutes acceptance of the revised version. If you do not accept the updated Policy, you must close your account before the effective date of the change.

If you have any questions, concerns, or complaints about how pka92 handles your personal data, or if you wish to exercise any of the data rights described in Section 9 of this Policy, you may contact us using the following channels:

• Email: [email protected] (plain text — not a clickable link)
• Subject Line for Data Requests: "Data Rights Request" or "Privacy Inquiry"
• Live Chat: Available 24/7 from your logged-in pka92 account

pka92 aims to respond to all privacy-related queries within 5 business days and to formal data subject rights requests within 30 calendar days. Where a request is particularly complex or numerous requests have been received from the same individual, we may extend this period by a further 60 days. We will notify you of any such extension within the initial 30-day period and explain the reasons for the delay.